Return

AERO Return & Refund Policy

Effective Date: August 3, 2025

1. Standard Returns & Refunds

• Eligibility: Returns are accepted only for unopened, factory‑sealed items in their original packaging.

• Timeframe: You must request a return within 30 days of the original order date.

• Refund Process: A refund or exchange will be processed for eligible items. The cost of shipping is non‑refundable, and return processing fees may apply.  

2. Review-for-Refund Promotional Program (Optional)

To encourage authentic feedback, AERO offers an optional program similar to FÜM’s model:

• How it Works: Record and publicly post a video review after trying the product. Submit the public link and your order number to our support team.

• Refund Details: Once verified (within 7 business days), AERO may issue a partial refund of up to 50% of your purchase, with a cap (e.g., up to 100 USD or equivalent).

3. Defective or Damaged Products

If you receive a faulty or damaged item, contact customer support right away. Please retain all packaging and the item itself. AERO will work with you on a replacement or refund as appropriate.

4. Unreturned or Used Items

• Opened or used products are generally not eligible for return, due to hygiene and safety reasons.

• Incorrect addresses or shipping details provided at checkout may impact return eligibility or result in non‑delivery.

5. Customer Support & Contact

For any return or refund inquiries, please contact our support team with your order number and issue details. AERO is committed to handling requests promptly and fairly, in line with local consumer protection laws.

✅ Notes & Recommendations

• Return postage fees are the customer’s responsibility unless product defect is confirmed.

• Customers should always ensure the shipping address is accurate to avoid delivery issues.

• AERO reserves the right to refuse a return or refund request that fails to meet the above criteria.