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Privacy

AERO Privacy Policy

Effective Date: August 3, 2025

1. Introduction

At AERO, we respect your privacy and protect your personal data in full compliance with the UAE’s Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and other applicable laws. This policy explains how we collect, use, share, and secure your data when you interact with our website or products.

2. Personal Data We Collect

We may collect the following personal data:

  • Directly from you: name, email address, phone number, postal address, and payment information (for orders).

  • Automatically: IP address, device/browser type, site usage and click data via cookies and analytics tools.

  • Optional preferences: Marketing consent and communication preferences.

3. Purpose & Legal Basis of Processing

We process personal data based on the following lawful bases under PDPL:

  • Consent: For marketing, newsletters, cookies, or profiling activities.

  • Contract performance: To fulfill orders, deliver products, manage payments, and process returns.

  • Legal obligations: Compliance with tax, accounting, and consumer protection laws.

  • Legitimate interests: Improving our services, detecting fraud, or preventing misuse.

4. Data Sharing & Transfers

We may share your information with:

  • Payment processors, shipping companies, and IT service providers.

  • Analytics platforms or advertising partners, only when you have consented.

  • Authorities if required to comply with legal obligations or official requests.

  • In case AERO (or part of its business) is sold or merged, with the buyer under confidentiality safeguards.

For any cross-border transfers (data leaving the UAE), we ensure compliance with PDPL requirements, including securing appropriate measures or obtaining explicit consent when necessary.

5. Data Retention

We retain your personal data only as long as necessary to provide our services or meet legal retention requirements (e.g. up to 7 years for tax or e-commerce records). Usage analytics and marketing-related data may be retained only while you remain subscribed or for a limited period.

6. Your Rights

You have the following rights over your personal data:

  • Access to the data we hold about you

  • Correction of any inaccuracies

  • Deletion or restriction of processing

  • Objection to marketing or profiling activities

  • Withdrawal of consent at any time

  • Request data portability in applicable cases

To exercise these rights, please contact our Data Protection Team (see Section 12).

7. Cookies & Tracking Technologies

We use cookies and similar tracking tools to enhance and personalize your experience—only after obtaining your consent. You may withdraw consent or manage preferences at any time via your browser or device settings.

8. Security Measures

We implement technical and organizational safeguards to protect your data, including encrypted HTTPS transmission, access controls, regular security audits, and privacy‑by‑design principles.

9. Children’s Privacy

We do not intentionally collect or process data of children under the legal age in the UAE (under 18). If we become aware of such data collection without parental consent, we will delete the information promptly.

10. Data Breach Notification

In the event of a data breach that poses risk to individual rights or freedoms, AERO will promptly notify affected individuals and relevant UAE authorities as required.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Any material changes will be announced on our website or via email. Continued use of our services indicates your acceptance of the revised policy.

12. Contact & Complaints

For any inquiries or to exercise your data protection rights, please contact:

AERO Data Privacy Team
Email: privacy@aeroquit.com